Call Center/Reservationist

Kripalu - Stockbridge, MA

- Entry Level

Stockbridge, MA

Educational Services

About the position

The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest's stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities.

Responsibilities

• Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services.
• Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller's interests.
• Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales.
• Accurately records guest information in the ResortSuite hospitality computer system.
• Successfully cross-sells additional, appropriate Kripalu offerings to the caller.
• Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock.
• Answers phones in a polite and knowledgeable manner, answering caller's questions fully and clearly.
• Provides follow up with guests and potential guests as needed.
• Assists with other registrations and housing requests as assigned.

Requirements

• High School diploma or equivalent.
• 1-2 years customer service/sales experience.
• Knowledge about Kripalu and the surrounding area.
• Experience with phone service.
• Strong customer service skills.
• Professional & reliable.
• Proficient with Microsoft office, specifically Outlook, Excel and Word.
• Ability to learn new computer software applications.
• Must be available to work evenings, weekends and some holidays.

Benefits

• Health Insurance
• Dental Insurance
• Vacation, Sick, & Personal Time, Paid Holidays
• Vision
• 403b Retirement Plan
• Flexible Spending and Dependent Care Accounts
• Company Paid Short- and Long-Term Disability
• Company Paid $50,000 Life Insurance Policy
• Free Meals in the Kripalu Dining Hall
• Discounted Purchases in the Kripalu Shop and for Healing Arts Services
• Yoga Classes, and the opportunity to participate in Kripalu Programs