Call Center Reservations Agent

$44,990 - $65,000/Yr

Devine Management Consulting, LLC - Charleston, SC

Full-time - Mid Level

Hybrid - Charleston, SC

Administrative and Support Services

About the position

The Call Center Reservations Agent at Devine Management Consulting, LLC is responsible for managing reservations, addressing guest inquiries, and resolving issues or complaints. This hybrid position requires both in-office and remote work, with occasional travel. The role is essential for ensuring customer satisfaction and efficient service delivery in a hospitality context.

Responsibilities

• Handle reservations and guest inquiries.
• Resolve issues and complaints from guests.
• Provide excellent customer service in a call center environment.
• Assist with front desk operations as needed.

Requirements

• Minimum of 3 years experience in a call center reservations agent position or similar.
• High School Diploma or GED required.
• Bilingual or multilingual skills preferred.
• Strong phone etiquette and customer service skills.

Nice-to-haves

• Experience in hospitality or guest services.
• Ability to work flexible hours including evenings and weekends.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Flexible schedule