Call Center Sales Activation Rep - $20 per Hour Plus Benefits!

$41,600 - $41,600/Yr

Spectrum - Maitland, FL

Full-time

Maitland, FL

Telecommunications

About the position

The Call Center Sales Activation Representative is responsible for maximizing sales opportunities by engaging with potential customers and business partners to process orders for various services including cable, internet, voice, and mobile. This role involves frequent communication with internal and external customers, ensuring serviceability of addresses, and adhering to company guidelines while enhancing the customer experience.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Handle calls from potential customers and business partners to process order entry for cable, internet, voice, and mobile services.
• Adhere to company guidelines while handling calls and working tasks to meet customer needs in a timely manner.
• Assess and correct work orders to ensure completion and accurate billing.
• Handle order exceptions relating to cable services, internet, phone, and ancillary products across multiple vendors and platforms.
• Act as a liaison for multiple groups including direct sales, retailers, and e-tailers.
• Manage mobile and emergency broadband activation, open orders, and process self-installation kit errors for residential customers.
• Maximize additional revenue from residential customers by selling incremental products and services through recommended sales techniques.
• Identify and maximize upselling and cross-selling sales opportunities.
• Apply all business rules to ensure the integrity of the work order to increase completion rates.
• Document and share best practices within the team and offer suggestions for improvement.
• Perform other duties as assigned.

Requirements

• Ability to read, write, speak, and understand English.
• Ability to prioritize, organize, and multitask effectively.
• Ability to use personal computer and multiple software applications.
• Ability to work independently and in a group environment.
• Ability to effectively address and resolve customer complaints and issues.
• Ability to work while seated for prolonged periods of time, taking back-to-back calls.
• Knowledge of office procedures and company policies.
• Knowledge of service troubleshooting.
• High School Diploma or equivalent.
• Customer Service or Sales Experience - 2+ years.

Nice-to-haves

• Ability to maintain confidentiality.
• Ability to solve problems while working under pressure.
• Knowledge of the cable/telephony industry - products and services.
• Knowledge of all four lines of business (Cable, Internet, Voice, Mobile).
• Knowledge of residential product information, packaging, pricing, and current offers.

Benefits

• Comprehensive benefits package that rewards employees for their contributions and supports their well-being.