Call Center Scheduler/Medical Records

$37,440 - $45,760/Yr

Arizona Liver Health - Mesa, AZ

Full-time

Mesa, AZ

Hospitals

About the position

The Call Center Scheduler/Medical Records position at Arizona Liver Health involves managing patient scheduling and medical records efficiently. The role is crucial for ensuring that patient needs are met through effective communication and organization, while maintaining compliance with privacy regulations. This full-time position requires proficiency in various software applications and excellent communication skills, particularly in a call center environment.

Responsibilities

• Perform telephonic patient scheduling to handle patient needs and requests efficiently.
• Schedule initial and follow-up appointments to ensure optimal use of provider time.
• Conduct patient pre-registration by accessing and updating patient information.
• Perform data entry and appointment confirmation to maintain schedule accuracy.
• Answer and screen incoming appointment-related calls, scheduling interpreters, and directing calls appropriately.
• Maintain effective communication with office staff and providers across health centers.
• Ensure patient confidentiality in compliance with the Privacy Act and HIPAA.
• File and scan laboratory, radiology, and other reports in the EHR within prescribed timelines.
• Route clinical reports to appropriate clinic staff and outside parties.
• Attend to all medical records requests and send records to requesting parties via mail or electronically.
• Manage incoming faxes and route them to appropriate clinic staff, following up on failed faxes as necessary.
• Demonstrate punctuality and maintain good attendance while working full scheduled shifts.

Requirements

• High School Diploma or GED required.
• Proficiency in Microsoft Office applications and Windows.
• Ability to communicate professionally with patients, providers, and third-party vendors.
• Excellent organizational skills, attention to detail, and time management skills.
• Impeccable written and oral communication skills.

Nice-to-haves

• Bilingual (Spanish-speaking) highly preferred.

Benefits

• 401(k) with 6% company match
• Health insurance
• Dental insurance
• Disability insurance
• Health savings account
• Mileage reimbursement
• Paid time off (PTO)
• Sick time
• Company holidays and half-days
• Educational assistance
• Shared company vehicles for required travel