Call Center Scheduler

The Medical Eye Center P.C - Manchester, NH

Full-time - Entry Level

Manchester, NH

Ambulatory Health Care Services

About the position

The Call Center Scheduler at The Medical Eye Center is a full-time role focused on providing telephone triage for patients and scheduling appointments with healthcare providers. This position requires excellent communication skills and attention to detail, as the scheduler will handle patient inquiries, document health information, and manage appointment logistics. The role offers on-the-job training and opportunities for career growth within the organization.

Responsibilities

• Operate a multi-line telephone system for appointment scheduling and triaging patient ocular complaints.
• Document detailed information regarding patients' symptoms and health history confidentially.
• Communicate professionally and effectively with referring providers.
• Register new patients and schedule appointments, responding to voicemails or fax requests in a timely manner.
• Determine the nature of calls, take detailed messages from patients regarding medical questions and medication refills, and refer to appropriate staff or ophthalmic technicians.
• Fax office notes, manage incoming electronic fax folder, and scan records and referrals into patients' charts.

Requirements

• High school diploma or GED.
• Minimum of 1-2 years of customer service or call center experience.
• Experience in Ophthalmology is a plus.
• Experience using Epic or EMR is a plus.
• Excellent communication skills, both verbal and written.
• Superb time management and accuracy skills.
• Strong computer skills, including Microsoft Office.

Nice-to-haves

• Experience in Ophthalmology
• Experience using Epic or EMR

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training