The Medical Eye Center P.C - Manchester, NH
posted 2 months ago
Full-time - Entry Level
Manchester, NH
Ambulatory Health Care Services
About the position
The Call Center Scheduler at The Medical Eye Center is a full-time role focused on providing telephone triage for patients and scheduling appointments with healthcare providers. The position requires excellent communication skills and attention to detail, with a commitment to customer service. The role offers on-the-job training and the opportunity for cross-training in other areas after a minimum of six months of training.
Responsibilities
- Operate a multi-line telephone system for appointment scheduling and triaging patient ocular complaints.
- Document detailed information regarding patients' symptoms and health history confidentially.
- Communicate professionally and effectively with referring providers.
- Register new patients and schedule appointments, responding to voicemails or fax requests in a timely manner.
- Determine the nature of calls, take detailed messages from patients regarding medical questions and medication refills, and refer to appropriate staff or ophthalmic technicians.
- Fax office notes, manage incoming electronic fax folder, and scan records and referrals into patients' charts.
Requirements
- High school diploma or GED.
- Minimum of 1-2 years of customer service or call center experience.
- Experience in Ophthalmology is a plus.
- Experience using Epic or EMR is a plus.
- Strong computer skills, including Microsoft Office.
- Excellent verbal and written communication skills.
- Superb time management and accuracy skills.
- Ability to maintain patient confidentiality and display professionalism.
Nice-to-haves
- Bilingual skills are preferred.
- Experience in a medical office setting.
Benefits
- Paid training
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Paid time off
- On-the-job training
- Employee assistance program
- 401(k) matching
- Life insurance
