Call Center Scheduler

$38,480 - $47,840/Yr

Johns Hopkins Regional Physicians - Glen Burnie, MD

Part-time - Entry Level

Glen Burnie, MD

Ambulatory Health Care Services

About the position

The Call Center Scheduler at Johns Hopkins Regional Physicians is responsible for managing patient inquiries through inbound and outbound calls, ensuring accurate appointment scheduling, and providing essential information to patients. This role requires strong interpersonal skills and the ability to work independently in a fast-paced environment, contributing to the overall patient experience in a healthcare setting.

Responsibilities

• Book, coordinate, and reschedule patient appointments accurately and timely according to current protocol.
• Email front desk regarding add-ins for same day appointments.
• Answer telephone according to current protocol, including questions regarding appointments and testing.
• Complete assigned voicemails.
• Direct and transfer calls to the appropriate staff member/department relaying all pertinent information.
• Direct patient complaints and/or compliments to the appropriate department manager.
• Obtain patient information accurately and timely by interviewing callers and verifying information.
• Enter patient information per procedure.

Requirements

• High school diploma or GED.
• Minimum of one (1) year of experience in a call center setting, preferably in healthcare.
• Experience with computerized EMR (electronic medical records) systems is highly desirable.
• Strong computer skills and comfort with technology.
• Ability to work independently in a fast-paced office.

Nice-to-haves

• Experience in a healthcare call center environment.
• Strong interpersonal skills and a friendly, empathic manner.

Benefits

• Competitive hourly wage ranging from $18.50 to $23.00 per hour.
• Diversity and Inclusion initiatives as part of the company culture.