IKEA - Baltimore, MD
posted 5 days ago
The Call Center Senior Resolutions Specialist (Trainer) at IKEA is responsible for enhancing the competence and performance of co-workers in customer service roles. This position focuses on training, knowledge sharing, and performance evaluation to ensure high levels of customer satisfaction and business growth. The role also involves direct customer support to maintain expertise and communication skills, while adhering to IKEA's social and environmental commitments.