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This is an ESS Statewide Call Center Supervisor position. The position location will be at one of the ESS Program Call Centers in one of these cities: Tampa, Miami, Jacksonville, FL. This is a professional position primarily responsible for the supervision of a call center unit that is responsible for providing support services for public assistance programs. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance. The primary duty of the incumbent in this position is to spend most of their time communicating with, motivation, training, and evaluating employees, planning and directing their work, and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e., recognition, reward, corrective action, etc.).