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Amedisys - McComb, MS
posted about 2 months ago
Full-time
McComb, MS
Ambulatory Health Care Services
About the position
The Call Center Specialist position is a remote role focused on supporting patient care efforts through effective communication and coordination with healthcare teams. The specialist will manage call schedules, maintain records of customer interactions, and ensure compliance with healthcare regulations while addressing patient inquiries and concerns.
Responsibilities
- Works collaboratively with other call center personnel to support and coordinate patient care efforts.
- Manages manual and automated call schedules for patients by assessing Medalogix-identified patients who are at risk for readmission to the hospital.
- Maintains records of customer interactions, recording details of communication, data obtained from interaction, comments, as well as guidance provided and actions taken.
- Responsible for informing Case Managers of identified patients and appropriate follow-up notifications generated by manual or automated calls.
- Investigates, addresses and works to resolve questions and concerns as needed.
- Communicates with call center staff as needed, and at the direction of the Director, to ensure effective coordination.
- Complies with policies, procedures and regulatory mandates including but not limited to abiding to the terms of the Amedisys Compliance Program.
- Performs other duties as assigned.
Requirements
- High School graduate or equivalent.
- Six (6+) months experience in healthcare, preferably with telephonic patient interaction.
- Basic knowledge of medical terminology.
- Strong computer software and data entry skills.
