CALL CENTER SPECIALIST-CALL CENTER

Union Hospital • Terre Haute, IN

402d

About The Position

The Call Center Specialist at Union Hospital plays a vital role in ensuring high-quality patient care by providing timely and compassionate assistance to patients. This position is ideal for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences.

Requirements

• Strong communication skills and ability to provide excellent customer service.
• Experience in a healthcare or call center environment is preferred.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with electronic health records and scheduling systems is a plus.

Nice To Haves

• Bilingual skills are a plus.
• Previous experience in patient registration or scheduling.

Responsibilities

• Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
• Verifies patient information, schedules appointments, and assesses medical necessity.
• Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
• Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
• Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.

Benefits

• Part-time and Full-time schedules
• Comprehensive Benefits
• Paid Time Off starting day one
• Tuition reimbursement up to $5,250 each year
• Career Paths
• Success Sharing
• 403b Retirement Employer Match

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed