Moses/Weitzman Health System
posted about 2 months ago
Full-time - Entry Level
Remote
About the position
The Call Center Specialist position at Moses/Weitzman Health System is a full-time remote role focused on delivering high-quality customer service to both internal staff and external patients. The specialist will manage calls effectively, ensuring a positive customer experience by addressing patient requests, scheduling appointments, and providing information about medication refills. This role requires proficiency in data entry, knowledge of insurance billing, and a commitment to maintaining confidentiality while enhancing job-specific competencies.
Responsibilities
- Provide consistent, quality customer service to internal staff and external patients.
- Manage each call by taking ownership to enhance the customer experience.
- Schedule appointments and electronically transmit messages to the clinical team.
- Answer questions regarding medication refills and other patient inquiries.
- Demonstrate proficient data entry skills and knowledge of insurance billing.
- Maintain confidentiality and improve job-specific competencies.
Requirements
- Bilingual in English and Spanish is required.
- Associate's Degree is required.
- Experience in a Call Center or busy phone system is required.
- Electronic appointment scheduling experience is required.
- Strong customer service experience is required.
- Excellent verbal communication skills are required.
- Proven ability to multi-task is required.
- Problem-solving and critical thinking skills are a plus.
- Remote workers must live and work in the United States and have access to reliable, high-speed Internet.
Nice-to-haves
- Experience in a healthcare setting is preferred.
