About the position
The position of Call Center Specialist I at San Diego County Credit Union (SDCCU) is designed to provide prompt, professional, and accurate information to members while also cross-selling credit union products and services. This role is crucial in enhancing member satisfaction through effective communication over the telephone. The specialist will actively participate in promoting various credit union offerings to both existing and potential members, ensuring that their needs are met efficiently. The position requires a strong focus on customer service, with an emphasis on creating a positive experience for members. In addition to handling inquiries, the Call Center Specialist I will be responsible for maintaining an ethical and compliant environment, which is essential in the financial services industry. The role is entry-level, making it an excellent opportunity for individuals looking to start their careers in customer service within a financial institution. The work environment at SDCCU is characterized by a culture that values teamwork, exceptional service, accountability, and leadership, all encapsulated in their “Feel the Teal” philosophy. This culture promotes a healthy work environment and encourages personal and professional growth among team members.
Responsibilities
- Provide prompt and accurate information to members via telephone.
- Cross-sell credit union products and services to meet member needs.
- Promote credit union offerings to existing and potential members.
- Maintain an ethical and compliant environment in all interactions.
- Collaborate effectively with team members to enhance service delivery.
Requirements
- High school diploma or equivalent.
- Minimum of 6 months recent customer service experience.
- Effective communication skills.
- Ability to prioritize member and end-user experience.
Nice-to-haves
- Experience with Symitar software.
- Experience in a financial institution.
Benefits
- Generous Paid Time Off that increases with tenure.
- Five (5) required days of Paid Time Off each year.
- Medical, Dental, and Vision coverage from premier providers.
- 401(k) Salary Savings Plan with generous contributions.
- Up to eleven (11) paid holidays per year.
- Annual wellness reimbursement for gym memberships and classes.
- Tuition Reimbursement Program and Degree Completion Bonus.
- Career advancement and internal promotion opportunities.
- Company paid Group Term Life and Long Term Disability Insurance.
- Discounts on events and entertainment.
- Ongoing training and development opportunities.
- Casual dress code for Operations and Call Centers; business casual for branch staff.
- On-site gym for Operations Center employees.
