This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Mutual 1st Federal Credit Union - Omaha, NE
posted about 2 months ago
Part-time - Entry Level
Omaha, NE
About the position
The Call Center Specialist position at Mutual 1st Federal Credit Union is a part-time role focused on providing exceptional customer service to members. The specialist will handle a variety of member inquiries, assist with account issues, and recommend financial products to help members achieve their goals. This role is essential in maintaining the credit union's commitment to serving the community and ensuring member satisfaction.
Responsibilities
- Provide excellent customer service to members via phone and online chat.
- Assist members with account inquiries and financial issues.
- Navigate multiple systems to find solutions for member needs.
- Build relationships with members and collaborate with internal teams.
- Follow all Federal and State Regulations, as well as internal policies and procedures.
- Recommend products that could help members reach their financial goals.
Requirements
- High school diploma or GED required.
- Two years of similar or related experience in customer service.
Nice-to-haves
- Experience with video customer service and ITMs.
Benefits
- Flexible scheduling with morning or afternoon shifts.
- Opportunity to serve the community and make a positive impact.
