Call Center Specialist

Corpay - Lexington, KY

Full-time - Entry Level

Lexington, KY

Personal and Laundry Services

About the position

The Call Center Specialist at Corpay serves as a vital link between the company and its clients within the Corporate Lodging Consultants division. This role involves managing a high volume of inbound and outbound calls, ensuring accurate information capture in line with client travel policies, and providing exceptional customer service. The Specialist is expected to troubleshoot issues and secure necessary reservations, all while maintaining a professional demeanor and adhering to service level agreements.

Responsibilities

• Processing inbound and outbound calls with a high standard of professionalism
• Processing requests from all clients in a timely manner per the defined service levels
• Efficiently and accurately entering information into the reservation system as needed
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Enhancing the reputation of CLC by providing an unexpected level of service to all clients
• Responding to and completing requests for clients before established due times
• Utilizing decision-making skills to find hotel options that meet business financial goals
• Exhibiting and utilizing knowledge of the hotel industry and regional markets associated with clients
• Meeting all client deadlines
• Responding to clients by communicating quickly and accurately
• Calling and following up with clients on outstanding requests before arrival to complete requests
• Resolving all client and hotel issues regarding extensions, early departures or other changes to a reservation on a daily basis
• Collaborating and communicating with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with 'in-network' hotel options
• Managing one's inbound and outbound call time to maximize one's availability to take a call

Requirements

• High school diploma or GED
• One year of call center or data entry experience preferred
• Excellent written and oral communication skills
• Previous experience in the hospitality or call center preferred
• Extremely detail-oriented
• Demonstrate the ability to learn and navigate multiple PC and web-based applications
• Demonstrated ability to work in a team environment
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling

Benefits

• Up to $6,000 Referral Incentive
• Medical, Dental & Vision benefits are available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes are offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes