Call Center Specialist

Corpay - Lexington, KY

Full-time - Entry Level

Lexington, KY

5,001-10,000 employees

Personal and Laundry Services

About the position

Corpay is seeking a Call Center Specialist for its Corporate Lodging Consultants division in Lexington, Kentucky. This role serves as a vital link between the company and its clients, managing a high volume of inbound and outbound calls. The Specialist will be responsible for qualifying client information, securing reservations, and troubleshooting issues, all while maintaining a high standard of professionalism and service.

Responsibilities

• Processing inbound and outbound calls with a high standard of professionalism
• Processing requests from all clients in a timely manner per the defined service levels
• Efficiently and accurately entering information into the reservation system as needed
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Enhancing the reputation of CLC by providing an unexpected level of service to all clients
• Responding to and completing requests for clients before established due times
• Utilizing decision-making skills to find hotel options that meet business financial goals
• Exhibiting and utilizing knowledge of the hotel industry and regional markets associated with clients
• Meeting all client deadlines
• Responding to clients by communicating quickly and accurately
• Calling and following up with clients on outstanding requests before arrival to complete requests
• Resolving all client and hotel issues regarding extensions, early departures or other changes to a reservation on a daily basis
• Collaborating and communicating with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with 'in-network' hotel options
• Managing one's inbound and outbound call time to maximize one's availability to take a call

Requirements

• High school diploma or GED
• One year of call center or data entry experience preferred
• Excellent written and oral communication skills
• Previous experience in the hospitality or call center preferred
• Extremely detail-oriented
• Demonstrate the ability to learn and navigate multiple PC and web-based applications
• Demonstrated ability to work in a team environment
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling

Benefits

• Up to $6,000 Referral Incentive
• Medical, Dental & Vision benefits are available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes are offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes