The Orthopaedic Center - Athens, AL
posted 20 days ago
Full-time
Athens, AL
Ambulatory Health Care Services
About the position
The Call Center Specialist is responsible for managing a high volume of incoming calls, directing them appropriately, and scheduling appointments based on physician profiles. The role requires effective communication skills and a pleasant demeanor to assist patients and callers efficiently.
Responsibilities
- Answer a high volume of incoming phone calls to the call center in a timely manner
- Direct calls appropriately by transferring and/or taking detailed messages
- Schedule appointments according to physician profiles
- Assist with any other task assigned
Requirements
- Some insurance/billing experience, however not a requirement
- Ability to communicate professionally, both oral and written for clear, legible messages
- Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
- Ability to work under pressure in fast-paced environments
- Outstanding organizational, verbal and writing skills
- Independent and highly motivated
- Initiative and self-discipline
- Proven positive, 'teamwork' attitude in work history
- Genuine desire to assist and help others
- Expertise in customer service
- Strong communications, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Adaptability and flexibility
- Troubleshooting skills, find solutions to issues and address concerns
- Computer literacy
- Comprehensive knowledge of company, services, medical terminology and scheduling preferences
Nice-to-haves
- 1 year of customer service experience preferred
