Call Center Specialist

$41,600 - $41,600/Yr

Inova Federal Credit Union - Elkhart, IN

Full-time - Entry Level

Elkhart, IN

Credit Intermediation and Related Activities

About the position

The Call Center Specialist at INOVA Federal Credit Union is responsible for delivering exceptional member service by actively listening to member needs and providing appropriate solutions. This role involves cross-selling products and services while ensuring prompt follow-through with both internal and external members. The position requires handling an average of six calls per hour, emphasizing the importance of effective communication and customer engagement.

Responsibilities

• Providing excellent member service through active listening with every interaction
• Identifying member needs to cross-sell products and services
• Prompt follow-through with internal and external members
• Answering an average of 6 calls per hour

Requirements

• Entry-level position
• Strong communication skills
• Ability to actively listen and identify member needs

Benefits

• Competitive hourly wage starting from $20
• Opportunity to work in a fun and engaging environment
• Equal employment opportunity workplace with reasonable accommodations