Call Center Specialists

$36,400 - $36,400/Yr

Notifymd - Chesapeake, VA

Full-time - Entry Level

Chesapeake, VA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Call Center Specialist position at notifyMD involves providing friendly and professional support to clients' customers through inbound calls. The role focuses on ensuring accurate message collection and delivering excellent customer service across various industries, including medical offices and professional services. This is a full-time, in-office position that requires effective communication skills and the ability to handle calls efficiently.

Responsibilities

• Professionally handle incoming calls and greet callers.
• Provide and request required information from callers.
• Transfer calls or take messages as necessary.
• Ensure thorough and accurate message collection for clients.
• Utilize the call processing system and various call center tools to prioritize customer needs.

Requirements

• Strong command of the English language with good spelling and grammar.
• Computer skills in a Windows-based environment.
• Ability to type 35 words per minute or more.
• Good attendance record.
• A welcoming voice with an upbeat tone.

Nice-to-haves

• Customer service experience is a plus, but not required.

Benefits

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance