Call Center Sueprvisor

$70,720 - $85,280/Yr

AppleOne - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

Administrative and Support Services

About the position

The Call Center Supervisor position at AppleOne is designed for an individual seeking a work/life balance while leading a team in a corporate environment. This role focuses on delivering exceptional customer service, mentoring team members, and ensuring compliance with company standards. The supervisor will manage incoming calls related to corporate account inquiries, policy updates, and general client questions without any sales responsibilities.

Responsibilities

• Lead and motivate a team of call center representatives.
• Ensure compliance with company policies and procedures.
• Provide training and mentoring to team members.
• Professionally answer and assist incoming callers with inquiries.
• Update policy information in the database accurately.
• Resolve general inquiries for all commercial client parties.

Requirements

• Proven experience in a call center or corporate setting.
• Strong mentoring and management skills.
• Excellent written and verbal communication skills.
• Attention to detail in data input.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Paid sick time