Call Center Supervisor

Automated Health Systems • Maryland Heights, MO

425d

About The Position

The Call Center Supervisor at Automated Health Systems is responsible for leading a state-wide customer service and contact center focused on enrollment and eligibility for state-related health care programs. This role requires a team-oriented and professional candidate with a strong background in healthcare and managed care, particularly in Missouri Medicaid and low-income populations.

Requirements

• Minimum three years' experience in a direct call center supervisory position.
• Minimum of two years' experience with call center operations.
• Strong PC proficiency, particularly in Microsoft Excel.
• Associate degree preferred or equivalent job-related experience/training.
• Knowledge of health care, managed care, and Missouri Medicaid.

Nice To Haves

• Bilingual language skills, particularly in Spanish.

Responsibilities

• Support and lead the customer service and contact center team.
• Assist with enrollment and eligibility for state-related health care programs.
• Coach and develop staff to enhance performance and service delivery.
• Ensure compliance with company policies and procedures in call center operations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Life insurance
• Tuition reimbursement
• Paid time off
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Associate degree