Automated Health Systems - Maryland Heights, MO
posted about 1 month ago
Full-time - Mid Level
Maryland Heights, MO
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
About the position
The Call Center Supervisor at Automated Health Systems is responsible for leading a state-wide customer service and contact center focused on enrollment and eligibility for state-related health care programs. This role requires a team-oriented and professional individual with a strong background in healthcare and call center operations, aiming to enhance staff performance and ensure high-quality service delivery.
Responsibilities
- Support and lead the customer service and contact center team.
- Assist with enrollment and eligibility for state-related health care programs.
- Coach and develop staff to improve performance and service quality.
- Oversee call center operations to ensure efficiency and effectiveness.
- Foster a team-oriented and professional work environment.
Requirements
- Minimum three years' experience in a direct call center supervisory position.
- Minimum of two years' experience with call center operations.
- Strong PC proficiency, particularly in Microsoft Excel.
- Knowledge of health care, managed care, Missouri Medicaid, and low-income populations.
- Associate degree preferred or equivalent job-related experience/training.
Nice-to-haves
- Bilingual language skills, particularly in Spanish.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Life insurance
- Paid time off
- Tuition reimbursement
