Call Center Supervisor
Sarasota County Government•Sarasota, FL
475d•$56,618 - $63,500
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About The Position
The Call Center Supervisor at Sarasota County Government is responsible for leading a team of call center representatives, providing coaching and development to ensure high performance and customer satisfaction. This role involves real-time support, handling escalated customer issues, monitoring call quality, and delivering training to both new and existing employees. The supervisor will also engage in administrative tasks and collaborate with management to enhance team performance and customer experience.
