Call Center Supervisor

$66,040 - $77,480/Yr

San Diego County Credit Union - Chula Vista, CA

Full-time - Mid Level

Chula Vista, CA

Credit Intermediation and Related Activities

About the position

The Call Center Supervisor position is designed to provide supervisory, operational, and sales support to the department staff. This role involves coordinating work scheduling and workflow within the department and taking on responsibilities in the absence of the Senior Vice President (SVP) and/or assistant manager. The supervisor will ensure that the team delivers exceptional service to members while maintaining compliance with industry standards.

Responsibilities

• Provide supervisory support to call center staff.
• Coordinate work scheduling and workflow in the department.
• Assume responsibilities in the absence of the SVP and/or assistant manager.
• Ensure exceptional service delivery to members.
• Maintain compliance with financial industry policies and procedures.

Requirements

• High school diploma or equivalent.
• 3 to 5 years of prior work experience in a call center environment, preferably with increasing responsibilities.
• Proven supervisory skills.
• 2 years of prior work experience in the financial services industry.
• Strong proficiency in PC skills.

Nice-to-haves

• Supervisory skills in a call center environment.
• Consumer lending experience.
• Prior work experience in banking or credit unions.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Gym membership
• Health insurance
• On-site gym
• Paid holidays
• Generous Paid Time Off
• Medical, Dental and Vision coverage
• Tuition Reimbursement Program
• Company paid Group Term Life
• Company paid Long Term Disability Insurance
• Discounts on events and entertainment
• Ongoing training and development
• Casual dress at the Operations and Call Centers