Call Center Supervisor

$52,000 - $52,000/Yr

Milan Laser Hair Removal - Omaha, NE

Full-time - Mid Level

Omaha, NE

251-500 employees

Personal and Laundry Services

About the position

The Call Center Supervisor at Milan Laser Hair Removal is responsible for leading a team to ensure exceptional customer service and operational success. This role involves coaching and mentoring staff, maintaining quality control, and facilitating communication between the call center and field managers. The position offers opportunities for professional growth within a rapidly expanding company that values its employees and promotes a positive work culture.

Responsibilities

• Development of the team and quality control resulting in conversion success.
• Reviewing emails, chats, and texts to ensure world-class customer service.
• Being available and open for questions and coachable moments for the Call Center staff.
• Attending daily and weekly team meetings.
• Communicating regularly with field managers regarding potential and existing client scheduling.
• Additional project-based opportunities.

Requirements

• Display a history of reliable and predictable attendance.
• Display superior customer service skills.
• Superior knowledge of the Client Coordinator role.
• Comfortable with coaching, mentoring, and training.
• Extremely strong organizational skills.
• Display excellent computer skills.
• Strong attention to detail.
• Display the ability to multitask in a very fast-paced environment while still maintaining a high level of accuracy & attention to detail.
• Display exceptional communication skills, both written and verbal.
• Display the ability to take initiative & work independently.
• Have a highly polished demeanor and strong team mentality.
• Display ability to effectively coach & develop other team members.
• Display leadership qualities amongst team members.
• Be able to work the schedule posted.

Benefits

• Employees and their spouse or legal partner receive free laser hair removal services.
• Medical, dental, vision, disability and life insurance within 30 days.
• Paid time off starting immediately.
• 401k retirement plan with vested employer match.
• Exceptional work environment!