Automated Health Systems - Elkridge, MD
posted 2 months ago
Full-time - Mid Level
Elkridge, MD
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
About the position
The Call Center Supervisor at Automated Health Systems will lead and support a state-wide customer service and contact center focused on assisting with inquiries related to Maryland Medicaid and associated programs. This role requires a team-oriented professional with a strong background in healthcare and managed care, as well as experience in supervising call center operations.
Responsibilities
- Lead and support the customer service and contact center team.
- Assist with inquiries regarding Maryland Medicaid and related programs.
- Coach and develop staff to enhance performance and service quality.
- Oversee call center operations to ensure efficiency and effectiveness.
- Foster a team-oriented and professional work environment.
Requirements
- Minimum three years of experience in a direct call center supervisory position.
- Demonstrated skills in coaching and staff development.
- Minimum of two years' experience with call center operations.
- Strong proficiency in Microsoft Excel.
- Associate degree preferred or equivalent job-related experience/training.
Nice-to-haves
- Bilingual in Spanish is a plus.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k)
- 401(k) matching
- Tuition reimbursement
- Paid time off
- Paid training
- Wellness program
