Call Center Supervisor
Sarasota County Government
469d•$56,618 - $63,500
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About The Position
The Call Center Supervisor is responsible for leading and developing a team of call center representatives within the Sarasota County Government. This role involves providing real-time support, managing escalated customer issues, and ensuring the team meets performance standards. The supervisor will also be tasked with coaching, training, and monitoring the team's performance to enhance customer service and operational efficiency.
