Unclassified - Los Angeles, CA
posted 2 months ago
Full-time
Los Angeles, CA
About the position
The Reservations Agent position at a well-known company involves providing exceptional customer service by handling reservations and inquiries over the phone. The role requires strong technical skills and the ability to work collaboratively in a team environment. The position is primarily focused on ensuring accurate data entry and communication regarding travel bookings.
Responsibilities
- Answer calls and questions related to reservations.
- Enter reservations accurately into the system.
- Provide excellent customer service to clients.
- Perform clerical and administrative duties for booking reservations.
- Make new reservations or verify existing ones, including handling special requests.
- Discuss and recap financial data to ensure accurate communication and data entry.
Requirements
- High School Diploma minimum; degree preferred.
- At least 6 months of experience in the travel industry, call center, hospitality, or customer service environment.
- Strong technical skills and proficiency in Microsoft Word, Excel, and Outlook.
- Familiarity with geography, including the 7 continents and 50 states.
- Enthusiastic, resourceful, and friendly demeanor.
- Flexible schedule and ability to work weekends as needed.
Benefits
- Great working environment
- Benefits package offered
