Goengineer - Detroit, MI
posted 3 months ago
As a CAM Application Engineer at GoEngineer, you will play a pivotal role in providing technical sales presentations, customer support, post-processor development, customer training and mentoring, and marketing content creation. Your expertise in CNC programming and machining will be essential in supporting and developing the CAM initiatives of our customers. You will be responsible for delivering multifaceted CAM solutions that integrate seamlessly within both the SOLIDWORKS and 3DEXPERIENCE platforms. This integration requires you to develop and maintain a broad set of skills that encompass Design, Manufacturing, and Governance. The CAM solutions offered at GoEngineer include CAMWorks, SOLIDWORKS CAM, and DELMIA CAM. In this role, you will be expected to demonstrate software capabilities to prospects and customers, both in live settings and through web meetings. You will support the sales team with your product knowledge, demonstrations, solution strategies, and correspondence. Additionally, you will create marketing content such as videos, blogs, and webinars that showcase software features, capabilities, and industry trends. Maintaining industry certifications, such as CSWP and VAR certifications, will also be part of your responsibilities, along with visiting customer facilities to gain insights into their design and manufacturing processes. On the technical support side, you will provide post-sales support by troubleshooting and resolving customer issues via phone and email. Documenting customer issues and following up until a resolution is achieved will be crucial. You will also conduct technical training sessions, whether onsite, online, or in a classroom setting, and create or modify CAM post processors as needed. Your role will be integral in ensuring that customers receive the highest level of support and training, enabling them to maximize the use of our CAM solutions.