Campus Brand Ambassador (UC)

Southwest Ohio Regional Transit Authority - Metro - Cincinnati, OH

Part-time - Entry Level

Cincinnati, OH

Transit and Ground Passenger Transportation

About the position

Metro is seeking part-time Brand Ambassadors at the University of Cincinnati to support the External Affairs department through the promotion of Metro's services on campus. This position will serve as a student liaison, support activities that strengthen student engagement, and increase Metro's visibility within UC's campus and the surrounding community. The right candidate will be able to work effectively with diverse students, faculty, and staff.

Responsibilities

• Understand Metro's mission, strategic objectives, and campus services.
• Actively seek and schedule campus involvement opportunities to spread awareness around Metro and the benefits of riding the bus.
• Promote Metro's university program and services via social media channels, online forums, and word-of-mouth referrals to reinforce Metro's image in the UC community.
• Provide travel training for groups and individuals while assessing the needs of customers and potential customers.
• Collect and report feedback relating to customer experience and other factors to be used to establish recommendations for improvements.
• Maintain working knowledge of Metro's routes that serve campus, the Transit app, and university programs.
• Model exemplary customer service.
• Be a self-starter who takes initiative and acts with accountability and integrity.
• Ability to work in compliance with Metro's safety and security policies.

Requirements

• Full-time University of Cincinnati student pursuing a degree.
• Preferred experience of 1+ years in community-based outreach, engagement activities, and/or customer service.

Nice-to-haves

• Excellent verbal, writing, non-verbal, and presentation skills.
• Excellent problem-solving skills and a desire to exceed customer expectations.
• Friendly, enthusiastic, and a positive attitude.
• Excellent project management skills.
• Ability to work independently and exercise sound judgement.
• Strong organization and time management skills.
• Exhibits and values commitment, leadership, accountability, diversity, professionalism, and the ability to maximize resources.
• High energy with the ability to quickly grasp conceptual outreach activities and implement them in a timely manner.