Campus Store Leader - Arapahoe CC Bookstore

$37,440 - $53,830/Yr

Follett Library Resources - Littleton, CO

Full-time - Entry Level

Littleton, CO

About the position

The Campus Store Leader at Arapahoe Community College Bookstore is responsible for overseeing store operations, driving sales growth, and ensuring exceptional customer service. This role involves mentoring team members, managing financial metrics, and supporting the Market Leader or Campus Store Manager in achieving operational excellence. The leader is expected to embody Follett Values and demonstrate proficiency in strategic competencies while maintaining availability to meet business needs.

Responsibilities

• Execute store plans and daily operations for both traditional and rush periods consistent with company objectives.
• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Handle shipping/receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Execute in-store course materials activities in collaboration with course materials leadership.
• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
• Greet customers and answer phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback and proactively provide solutions to feedback.
• Communicate and partner with the campus regarding store operational activities and facilitate campus events.

Requirements

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and demonstrated ability to influence a team and customer outreach.
• General computer skills.