Campus Store Manager - Villanova University Shop

$48,500 - $85,100/Yr

Follett Library Resources - Villanova, PA

Full-time - Mid Level

Villanova, PA

About the position

The Campus Store Manager at Villanova University Shop is responsible for leading all aspects of store operations, focusing on driving sales growth and delivering exceptional customer service. This role involves mentoring team members, managing financial metrics, and collaborating with the Regional Manager to enhance store performance and campus relationships. The manager is expected to embody Follett Values and demonstrate proficiency in strategic competencies.

Responsibilities

• Execute operating plans and daily operations for both traditional and rush periods consistent with company objectives.
• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales.
• Meet annual shrink budget and ensure the security of company assets and safety of associates and customers.
• Facilitate campus and/or community events and maintain day-to-day communication of store operational activities.
• Conduct Strategic Partnership Reviews and ensure campus outreach and engagement.
• Manage full cycle talent management including recruitment, training, coaching, and development of team members.
• Create and maintain an engaging customer service culture focused on solutions-based selling.
• Develop relationships with customers, faculty, staff, and vendors to improve market share.

Requirements

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and demonstrated ability to influence a team.

Nice-to-haves

• Academic retail experience is a plus.