Cancer Institute Intake Advocate

OSF Healthcare • Peoria, IL

346d • $20 - $23 • Hybrid

About The Position

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. The Cancer Institute Intake Advocate leads the day-to-day efforts of welcoming new patients to OSF Cancer Institute. This may include all new referrals and inquiries for numerous services within the Cancer Institute. In addition, the Cancer Institute Intake Advocate serves as a resource to patients and departments to provide guidance for services that support the Oncology population. Performs essential functions to assist and identify patients for the Cancer Institute including intake and accessing patients for supportive services that meet the unique needs of Oncology patients. The Cancer Institute Intake Advocate is part of the OSF OnCall team that uses technology and outstanding customer service to bridge the needs of the patients we serve and create value. Understands the connection of patient experience with patient loyalty and integrates service excellence with each patient interaction. Provides exceptional customer service and collaborates with other departments to provide an exceptional patient experience. Assists, when needed, with referral services.

Requirements

• High School Diploma/GED
• 2 years of work experience in a healthcare setting and/or patient care setting or CNA/MOA certification.
• Strong use of medical terminology skills.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with attention to detail.
• Knowledge and understanding of Microsoft Office applications and website navigation.
• Strong oral and verbal communication, interpersonal, and organizational skills.
• Experience in problem solving and conflict management.
• Proven outstanding patient advocacy skills.

Nice To Haves

• Associate's degree in a healthcare, business, or related field
• Experience in Oncology care
• Prior experience with Electronic Health Record Platforms (Epic preferred)
• Completion of medical terminology course or equivalent.

Responsibilities

• Lead the day-to-day efforts of welcoming new patients to OSF Cancer Institute.
• Handle all new referrals and inquiries for numerous services within the Cancer Institute.
• Serve as a resource to patients and departments for guidance on services that support the Oncology population.
• Assist and identify patients for the Cancer Institute including intake and accessing supportive services.
• Provide exceptional customer service and collaborate with other departments to enhance patient experience.
• Assist with referral services as needed.

Benefits

• Comprehensive and market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees