Candidate Experience Specialist, Talent Acquisition

MassMutual - Springfield, MA

Full-time - Entry Level

Springfield, MA

Insurance Carriers and Related Activities

About the position

The Candidate Experience Specialist plays a crucial role in the Talent Acquisition team at MassMutual, focusing on enhancing the candidate experience throughout the hiring process. This position involves coordinating interviews, managing candidate interactions, and supporting recruiters with various administrative tasks, all while ensuring a positive onboarding experience for new hires.

Responsibilities

• Coordinate candidate interviews for hiring managers, recruiters, and interview panels, including scheduling and arranging video conferences and phone interviews.
• Manage the candidate reception/lounge area and greet candidates and hiring managers at their scheduled interview times.
• Coordinate travel arrangements for candidates and process related expenses.
• Communicate with candidates as required throughout the pre-employment process.
• Review employment applications and interface effectively with hiring managers and executive assistants.
• Partner with recruiters and internal stakeholders to ensure a positive candidate interview experience.
• Proactively recommend improvements to the candidate experience and recruiting process.
• Record activities and tasks in the applicant tracking system as they occur.
• Create, send, and maintain offer letters and compliance documentation, including FINRA regulations.
• Complete personnel data transfers in the applicant tracking system.
• Manage background checks through vendors and follow up on outstanding items.
• Launch onboarding tasks through the ATS and follow up as needed.
• Lead guided campus tours for new hires and provide information and answer questions.
• Facilitate onboarding information and logistics for new hires and hiring managers.
• Assist in the setup and maintenance of files, records, documents, and databases as required.
• Assist with team audits and HR special projects as assigned.

Requirements

• High School diploma or GED.
• 3+ years of Talent Acquisition coordination experience or 4+ years of administrative experience managing calendars.
• 1+ years' experience with MS Outlook, Word, and Excel.

Nice-to-haves

• Previous experience in Talent Acquisition.
• Bachelor's degree.
• Experience utilizing an Applicant Tracking Software (Workday highly preferred).
• Experience with FINRA regulations related to the hiring process.

Benefits

• Regular meetings with the Recruiting Team.
• Focused one-on-one meetings with your manager.
• Access to mentorship opportunities.
• Networking opportunities with various Business Resource Groups.