About the position
The Cannabis Advisor plays a crucial role in delivering exceptional customer service and educational consulting within a retail cannabis environment. This position requires a positive attitude and a commitment to advocating for cannabis customer care. The advisor will assist customers and patients in navigating the various cannabis products available, educating them on their uses as wellness products without providing medical advice. Building rapport with regular customers is essential to promote repeat business, and the advisor must thrive in a fast-paced, dynamic retail setting. In addition to customer interaction, the Cannabis Advisor is responsible for maintaining a clean and organized workstation, ensuring compliance with local and state regulations, and accurately processing transactions at the point of sale (POS). The role also involves stocking and merchandising products, as well as managing online orders to ensure accuracy before customer pick-up. Continuous education and training in cannabis products, including cannabinoids and terpenes, are expected to enhance the advisor's knowledge and service capabilities. The position requires adherence to detailed compliance regulations and the ability to work collaboratively with managers and other team members. The Cannabis Advisor must be prepared to engage in ongoing education about the cannabis industry, including federal, state, and local laws, to ensure a safe and informed retail environment.
Responsibilities
- Provide exceptional individualized customer service to customers and patients.
- Advocate for cannabis customer care and assist customers in navigating cannabis products.
- Educate customers on the uses of cannabis as a wellness product without providing medical advice.
- Build rapport with regular customers to promote repeat business.
- Work effectively in a fast-paced retail environment with other team members.
- Provide information on types, methods, and efficacy of various cannabis products.
- Engage in ongoing cannabis education and training.
- Support managers and other Cannabis Advisors as needed.
- Maintain a clean, organized, and sanitized workstation/storefront.
- Ensure accuracy of online orders before customer pick-up.
- Understand and apply compliance regulations as required by local and state laws.
- Stock, merchandise, and replenish displays of inventory.
- Complete transactions at the POS and ensure accurate updates to the state-monitored inventory system.
Requirements
- High School Diploma or equivalent.
- 1-2 years of retail or hospitality experience.
- Must be 21 years of age and comply with all local, state, and company regulations.
- Required to undergo a criminal background check and appropriate state badging as directed by state ordinances.
- Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
- Ability to use office equipment (computers and printers) and their included software (e.g., Word, Excel, email).
- Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
