Capability Manager - Product Owner - Consumer Digital - Remote

$88,000 - $173,200/Yr

UnitedHealth Group - Nashville, TN

Full-time - Mid Level

Remote - Nashville, TN

Insurance Carriers and Related Activities

About the position

As a Product Owner for Consumer Experience at Optum Consumer Payments, you will play a crucial role in shaping and executing the Consumer Experience strategy. This position focuses on enhancing the consumer digital experience, ensuring users have access to leading features that empower them to maximize their Health Benefit Accounts. You will collaborate with cross-functional teams to deliver innovative solutions that meet customer needs and market demands, ultimately improving health outcomes.

Responsibilities

• Oversee the execution of the consumer digital roadmap, defining features and requirements, and ensuring alignment with product strategy and business objectives.
• Lead a cross-functional scrum team in the prioritization, planning, design, development, and release of features and functionalities.
• Work closely with Operations, Technology, Client Management, Finance, Marketing, and other teams to prioritize and deliver consumer digital experience capabilities.
• Champion a consumer-centric approach by leveraging data-driven insights, user feedback, competitive analysis, and market demands to inform decisions and prioritize delivery.
• Identify, track, and manage dependencies, issues, and risks to resolution.
• Monitor and analyze product performance metrics to identify areas for improvement and drive continuous enhancement of the consumer experience.
• Develop and maintain comprehensive product documentation and provide training to internal teams and clients as needed.
• Stay updated with industry trends, emerging technologies, and best practices to continuously innovate and improve the consumer digital experience.
• Assist in managing the commitments for consumer digital projects, ensuring efficient use of resources and alignment with financial goals.
• Regularly engage with internal and external stakeholders to gather requirements, provide updates, and ensure alignment on product vision and goals.

Requirements

• 3+ years of proven experience as a Product Owner, Product Manager, or similar role in consumer-facing product development.
• 3+ years of experience in gathering and prioritizing product requirements.
• Proven solid understanding of digital product development and consumer experience design.
• Proficiency with AHA, JIRA/Confluence, ability to leverage Figma to create features/stories.
• Proficiency with Agile methodologies and partnering with scrum masters to lead scrum teams.
• Proven excellent communication and collaboration skills.
• Proven solid analytical skills with the ability to make data-driven decisions.
• Ability to manage multiple projects and priorities simultaneously.

Nice-to-haves

• Certification in Product Management or Agile methodologies (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing).
• Experience in the healthcare or payments industry.
• Familiarity with Health Benefit Accounts and related regulations.
• Knowledge of user research and usability testing methods.
• Experience with product performance monitoring tools and techniques.
• Understanding of compliance, accessibility, and security standards in digital products.
• Experience in budget management for product development projects.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution