About the position
The Car Sales Consultant at Hertz plays a crucial role in facilitating the sales and finance process while providing exceptional customer service. This position is centered around executing the sales process fully, achieving monthly sales targets, and maintaining a strong output in customer relationship management (CRM). The consultant is responsible for ensuring that all paperwork is clean and complete, supporting the finance process to achieve strong Finance & Insurance per vehicle revenue (PVR). Additionally, the consultant will assist in vehicle photography, deliver cars to partner hubs as needed, and support lot organization and merchandising. The role also involves transporting cars as necessary and ensuring that all incoming vehicles are properly checked in, all while delivering excellent customer service to support strong Net Promoter Scores (NPS).
Responsibilities
- Facilitate the sales and finance process for car sales.
- Provide excellent customer service to clients.
- Execute the sales process fully and achieve monthly sales targets.
- Maintain strong CRM output and quality.
- Ensure clean paperwork and recovery of missing documents.
- Support the finance process to achieve strong Finance & Insurance PVR.
- Assist in vehicle photography and deliver cars to partner hubs as needed.
- Support lot organization and merchandising.
- Transport cars as needed and ensure proper check-in of incoming vehicles.
Requirements
- High School Diploma or equivalent.
- Three years of experience in car sales.
- Valid Driver's License.
- Ability to deliver support and results in a global matrix organization.
- Goal-oriented with the ability to identify and support business needs.
- Valid Sales License required for specific states.
Benefits
- Paid parental leave
- Health insurance
- Dental insurance
- Tuition reimbursement
- Adoption assistance
- Employee assistance program
- Vision insurance
- 401(k) matching
- Gym membership
- Opportunities for advancement
