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Driven Brands - Lubbock, TX
posted about 2 months ago
Full-time - Entry Level
Lubbock, TX
251-500 employees
Repair and Maintenance
About the position
The Assistant Manager at Take 5 Car Wash plays a crucial role in overseeing daily operations, training staff, and ensuring excellent customer service. This position is designed for individuals who are self-motivated and possess strong leadership qualities. The role offers opportunities for career advancement and is suitable for candidates from various backgrounds, with paid training provided to equip them with the necessary skills.
Responsibilities
- Provide training and oversight to site employees and offer general operational guidance.
- Assist the Site Manager with the overall operation of the site, including executing open and close duties as per prescribed procedures.
- Provide customers with information about subscription/membership programs and their benefits.
- Ensure that policies, practices, and procedures are understood and followed by all team members.
- Work safely and report any safety or maintenance issues to management.
- Maintain cleanliness of the work environment and manage inventory effectively.
- Deliver excellent customer service and assist customers in selecting menu options and processing payments for services.
- Perform Crew Member duties as needed to ensure quality and timely customer service.
- Guide cars onto the track with a focused and pleasant demeanor.
- Conduct visual inspections of each vehicle's condition prior to entering the wash tunnel.
- Become a subject matter expert on wash methods, safety, inspection, and maintenance.
Requirements
- A sociable personality with a desire to work as part of a team serving the public.
- Ability to walk, stand, bend, stoop, twist, etc. for extended periods and perform activities involving holding, grasping, pulling, and turning.
- Willingness to work in hot/cold weather conditions as necessary.
- Ability to lift up to fifty (50) pounds.
- Basic computer skills, including the ability to use a keyboard and mouse for data entry into a point of sale system.
- Exceptional customer service skills.
- Ability to communicate clearly and effectively with customers and team members.
- Comfortable working in a fast-paced environment while managing multiple tasks.
- Motivated self-starter willing to work independently and as part of a team.
- Reliable transportation to and from the car wash.
- Valid driver's license.
Benefits
- Free weekly car wash
- Flexible scheduling
- Career growth opportunities
- Competitive base pay plus commission opportunity
- Employee recognition
- Outdoor working environment
- Health, dental, vision, and life insurance
- 401k match
- HSA and FSA plans
- Paid time off and holidays
- Parental leave
