Card Operations Fraud Specialist

Members Choice Credit Union (Houston, Tx) - Houston, TX

Full-time - Entry Level

Houston, TX

11-50 employees

Credit Intermediation and Related Activities

About the position

The Card Operations Fraud Specialist is responsible for providing comprehensive administrative and operational support to minimize and mitigate bank losses due to fraudulent debit card and account activity. This role involves monitoring and researching suspicious activity, processing debit card dispute and fraud claims, and supporting various aspects of card operations, including credit and debit card programs and ATM operations. The specialist will also perform accounting tasks such as reconciling general ledgers and provide operational support to branches and members.

Responsibilities

• Perform proactive investigations and analysis of debit card claims and disputes.
• Manage and oversee vendor's management of credit card claims and disputes.
• Process debit card cancellations and update card status in related systems.
• Stay ahead of industry developments for combating fraud through research and education.
• Post daily Debit and Credit Card exceptions to cardholder accounts.
• Review fraud trends and make recommendations for card reissues.
• Stay current with network rules and regulations related to fraud.
• Assist with recommendations for new rules to mitigate fraud patterns.
• Manage member file maintenance requests and debit card account closures.
• Monitor the debit card instant issue program and maintain inventory.
• Interact with merchants and financial institutions to validate information.
• Manage chargeback filings and recoveries for debit card claims.
• Review chargeback and arbitration documents in a timely manner.
• Process ATM and debit card claims from lost, stolen, or fraud activity.
• Document investigations and report findings to authorities as needed.
• Assist the Fraud Prevention department with additional fraud cases.
• Compose and edit reports and other communications.
• Prioritize and manage multiple assignments simultaneously.
• Contribute to ongoing process improvements in the department.
• Provide professional service and support to all members and co-workers.
• Participate in opportunities to improve knowledge around debit card claims.
• Perform daily card operations and answer inquiries.
• Monitor card operations and fraud prevention metrics and report to management.
• Utilize Excel for data analysis and reporting.

Requirements

• High School Diploma; Associate or Bachelor's degree preferred.
• Experience in the financial services industry is a plus.
• Experience in debit card fraud investigations.
• Experience with MasterCard chargeback processing and fund recoveries.
• Experience with FINBOA claims management platform preferred.
• Experience in reconciling/balancing card dispute/fraud general ledgers.
• Strong oral and written communication skills.
• Strong interpersonal skills for interaction with members and law enforcement.
• Strong organizational and attention to detail skills.
• Successful time management and analytical skills.
• Ability to prioritize and think independently within guidelines.
• Proficient in Microsoft Office programs including Outlook, Word, Excel, and PowerPoint.

Nice-to-haves

• Experience with vendor education and networking in fraud prevention.
• Knowledge of card processor technology updates.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Professional development opportunities