Cardiac Monitoring Center Supervisor - Days

Boston Scientific - Houston, TX

Full-time - Mid Level

Houston, TX

Miscellaneous Manufacturing

About the position

The Cardiac Monitoring Center Supervisor at Boston Scientific is responsible for leading a team of Certified ECG Technicians to drive innovation and continuous improvement in patient outcomes. This role involves overseeing day-to-day operations, ensuring quality and performance standards are met, and fostering a positive work environment. The supervisor will collaborate with various departments to enhance service delivery and will be instrumental in developing departmental goals and metrics.

Responsibilities

• Supervise, lead, coach and provide work direction to a team of Certified ECG lab technicians including performance management, new hire onboarding and cross-training.
• Run day-to-day operations of the lab, owning scheduling, and ensuring all workflows are appropriately staffed.
• Work as part of a core team with Clinical Education, Medical Safety, and Customer Support to enhance the team and processes performed.
• Drive innovation and change by communicating key business initiatives, promoting employee engagement, and specifically acting as a lean deployment leader.
• Meet quality and accuracy objectives by ensuring compliance to quality systems, supporting continued education and clinical education initiatives, and coaching and mentoring team members.
• Develop and achieve lab plans, and proactively identify and resolve issues.
• Develop and communicate departmental goals to achieve established core metrics and possess the ability to present metrics and administer the QFIP (Quality First Incentive Plan).
• Investigate root cause of non-conformances, and support remediation and communication to stakeholders.
• Lead by example by consistently adhering to company policies and procedures.
• Ensure integrity of data and execute required tasks in corporate data systems.
• Foster an inclusive and positive work environment focused on enhancing employee engagement and retention.
• May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.
• Maintain flexibility in scheduling, as support for patients is required 24/7.

Requirements

• Minimum of a bachelor's degree or an equivalent combination of education and experience.
• Minimum of 3 years' ECG/EKG interpretation experience.
• Prior team lead with supervisory responsibilities.
• Proficient in Microsoft Office.

Nice-to-haves

• Medical device or regulatory environment experience.
• Prior Supervisor/people leadership experience.
• CCT preferred.

Benefits

• Competitive salary
• Access to the latest tools and training
• Opportunities for career advancement
• Support for continuing education and clinical education initiatives