Cardiac Wireless Monitoring Supervisor - Overnight

$63,000 - $109,000/Yr

Philips - Pleasanton, CA

Full-time - Mid Level

Onsite - Pleasanton, CA

1,001-5,000 employees

Repair and Maintenance

About the position

The Clinical Wireless Monitoring Supervisor will lead a team of 10-15 direct reports within a cardiac telemetry service center, focusing on the ECG Solutions wireless product. This role involves managing scheduling, performance, and providing technical support while ensuring high-quality standards and operational enhancements within the department. The position requires working overnight shifts and includes responsibilities for mentoring team members and collaborating with other leaders.

Responsibilities

• Manage scheduling and performance for Clinical Wireless employees.
• Oversee daily floor performance and provide technical support to customers and staff.
• Identify operational enhancements and participate in interviewing, onboarding, and offboarding processes.
• Develop, mentor, and coach team members.
• Contribute to the implementation and reinforcement of policies, processes, and procedures.
• Collaborate with other leaders to ensure effective team performance.
• Monitor key performance indicators and uphold high-quality standards.

Requirements

• High School Diploma or GED.
• Active CRAT/CCT certification or ability to obtain one within 180 days from the date of hire.
• 4+ years of experience as a Clinical Sr. Wireless Monitoring Technician or 4+ years of ECG rhythm interpretation experience.
• 1+ years of experience as a Clinical Wireless Monitoring Lead Technician preferred.
• Leadership experience with direct reports is preferred.
• High technical aptitude and computer skills, proficient with Microsoft Office software.

Nice-to-haves

• Experience in a high-volume, fast-paced environment.
• Strong listening and patience skills.

Benefits

• 401(k) with 7% match
• Employee stock purchase plan
• Health savings account
• Paid time off
• Tuition reimbursement