Cards & Operations Support Specialist

Meridian Trust Federal Credit Union - Cheyenne, WY

Full-time

Cheyenne, WY

Credit Intermediation and Related Activities

About the position

The Cards & Operations Support Specialist at Meridian Trust Federal Credit Union plays a crucial role in delivering top-notch financial services to members. This position involves assisting members with credit and debit account maintenance, processing card fraud and dispute cases, and providing support to frontline staff regarding online and mobile banking issues related to cards and fraud.

Responsibilities

• Assist members with credit and debit account maintenance.
• Review and process incoming card fraud and dispute cases.
• Provide frontline staff support for online/mobile banking issues via phone, chat, and email.
• Address card or fraud-related inquiries from members.

Requirements

• Excellent communication skills.
• Strong computer skills.
• Passion for providing exceptional customer service.

Nice-to-haves

• Ability to thrive in a team environment.
• Experience in a fast-paced work environment.