Care Coordinator Associate

Caregivers America - Lehighton, PA

Full-time - Entry Level

Lehighton, PA

Ambulatory Health Care Services

About the position

The Care Coordinator Associate role at CareGivers America involves ensuring that patients' care needs are met effectively and efficiently. This position serves as a primary point of contact for patients, families, and healthcare professionals, facilitating communication and coordination of care services. The role requires collaboration with various healthcare providers and internal teams to manage patient referrals and appointments, while also providing compassionate support throughout the care process.

Responsibilities

• Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers.
• Collaborate with internal teams to determine patient eligibility and initiate the intake process.
• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

Requirements

• High school diploma or equivalent
• Experience with Pediatric Nursing
• 1+ years of Customer Service experience required
• 1+ years of Home Healthcare experience preferred
• Bilingual in English & Spanish required

Benefits

• 401(k) with a 6% match
• Medical, Dental & Vision Insurance
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance