Care Coordinator/ Payroll Specialist (Home Care)

Comforcare Home Care - Wheaton, IL

Full-time - Entry Level

Wheaton, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Care Coordinator / Payroll Specialist at ComForCare Home Care of Wheaton is responsible for managing caregiver schedules and payroll processing within a home care environment. This role combines administrative duties with direct coordination of care services, ensuring that clients receive the necessary support while maintaining efficient payroll operations.

Responsibilities

• Audit time card records and identify discrepancies.
• Prepare time sheets for computer input.
• Process payroll via ADP once supervisor has approved the data.
• Respond to employee inquiries regarding payroll.
• Complete all payroll-related reports.
• Create invoices and mail to clients and other payer sources.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain appropriate gross profit margin for each case.
• Be involved in general scheduling of caregivers and respond to scheduling conflicts, emergencies, and call-outs.
• Ensure the company schedule is complete for the next business day/weekend before leaving for the day.
• Track and record all instances of assignment refusals, call-outs, late arrivals, and early departures, and share information with the CM or OM regularly.
• Accept on-call duty averaging two weeks per month as directed by the Office Manager or Caregiver Manager.
• Communicate with the CM or OM to hire for the void regularly.
• Assist in keeping caregiver files up to date, including tracking expiration of any licensing and insurance.
• Collect new documents as directed and notify CM when new documents cannot be obtained.
• Audit time-cards regularly to ensure hours match scheduled hours.

Requirements

• Minimum of one year in a staffing/recruiting/administrative position.
• Professional experience in the field of customer service.
• Knowledge of general home care staffing requirements.
• Excellent verbal and communication skills.
• Ability to adapt in different situations and possess excellent client interaction skills.
• Experience using telephones with multiple lines and maintaining professionalism in a fast-paced environment.
• Excellent problem-solving abilities.