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Gateway Community Health Center - Laredo, TX
posted 3 days ago
- Entry Level
Laredo, TX
Ambulatory Health Care Services
About the position
The position is responsible for coordinating and completing referrals ordered by providers, acquiring and verifying third-party information for referrals, obtaining and arranging referral appointments, and tracking referrals and tasks as deemed necessary. The role requires direct supervision by the CSR/Care Coordination Program Manager.
Responsibilities
- Assists in scheduling referrals, consults, and diagnostic testing.
- Tracks results of referrals, consults, and diagnostic testing.
- Coordinates all aspects of completing referrals ordered by providers and contacts patients when authorization is obtained.
- Arranges referral appointments ensuring proper paperwork is given to patients for appointments per orders.
- Tracks referral 'no shows' in Electronic Health Record and brings to the attention of the ordering provider.
- Maintains communication with the provider and patient regarding appropriate specialists to refer to in each case.
- Maintains specialty provider list including payor sources providers accept.
- Makes appropriate notations on patient's health record and brings to the attention of the ordering provider any problems regarding obtaining referrals.
- Documents accurately in Electronic Health Record.
- Contacts patients overdue for care and encourages appropriate follow-up care.
- Coordinates continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
Requirements
- Graduate from an accredited high school or GED program.
- Graduate and receive certificate of completion from an accredited vocational/technical school in Medical Office Assistant.
- Must be Registered/Certified with National Association for Healthcare Professionals, American Allied Health, etc. Registration/certification must be kept current, or must be Registered/Certified with state within first 3 months of date of hire.
- Two years' experience in this field is preferred.
- Must have a current BLS/CPR certificate.
- Effectively communicate both orally and in writing in the English and Spanish language preferred.
