Care Coordinator

Southwest Behavioral Health Services - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

501-1,000 employees

Ambulatory Health Care Services

About the position

The Care Coordinator position at Southwest Behavioral & Health Services involves providing comprehensive support to consumers in a behavioral health setting. The role focuses on crisis stabilization, care coordination, and resource access, ensuring that consumers receive the necessary services and support for their mental health needs. The Care Coordinator will work closely with clinical teams and community resources to develop and implement service plans, monitor treatment progress, and facilitate transitions to appropriate levels of care.

Responsibilities

• Reviews documents received and requests required documents to appropriate level of care for members.
• Assesses consumers in accordance with established policies and procedures and clinical protocols.
• Develops service plans with consumers based on assessment and diagnostic process.
• Coordinates consumer care or reports on interventions by meeting with CFT and ART to review efficacy of interventions and to revise plans of service with consumers.
• Develops and maintains appropriate level of relationships with consumers and formal/informal support systems.
• Provides support and information, education or guidance to consumers and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Works collaboratively with treatment team and all external members of consumer's services.
• Provides face-to-face crisis intervention.
• Completes safety plans with consumers.
• Conducts groups as needed.
• Transitions consumer to appropriate level of care upon conclusion of treatment.
• Provides information to consumers and family members or guardians concerning community resources and linkages to other services.
• Assists consumers, families or guardians in securing appointments with support services and agencies, as needed.
• Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided.
• Close coordination with the PCP health plan, stakeholders, and funding source will be maintained for all consumers.
• Attends weekly clinical staffing's and all staff meetings.
• Coordinates hospital discharges by scheduling follow up appointments and ensures proper communication is kept between inpatient and outpatient teams.
• Enrolls members through the intake process where assessment, service plan, safety/support plan is completed.
• Completes outreach for members who miss an appointment and follows up with re-engagement process.
• Completes chart closures.
• Maintains quality and compliance in consumer's charts.

Requirements

• A Bachelor's degree with one year of full-time behavioral health experience.
• A combination of experience and education totaling 5 years is acceptable.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development - Benefit from our culture of internal promotion!
• Tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!