About the position
Prime Home Health, a dynamic and fast-growing company in the home health industry, is seeking to hire a Client Care Coordinator to join our team. If you are a highly motivated, compassionate individual who is looking for a career change, we would love an opportunity to speak with you. Our Story Prime Home Health is a leading home health agency serving the Southern California market for over 30 years. We take pride in delivering the best quality care to our patients and provide a warm, collaborative, supportive environment to our team members. Our success is built on the solid foundation of our compassionate and highly motivated team members. We primarily offer in-home nursing care to pediatric and adult patients with feeding tubes, tracheostomies, and/or ventilators. As a Care Coordinator, you will play a crucial role in building relationships with clients and nursing staff, ensuring that our patients receive the best possible care. You will be responsible for understanding the staffing needs of each client, scheduling and staffing nurses based on client preferences, and managing patient and employee schedules. This position requires strong interpersonal skills, effective communication, and the ability to remain calm in a fast-paced work environment. You will also have the opportunity to accompany our clinical staff on customer service visits to clients' homes, ensuring that our staff are utilized effectively to meet our company's staffing utilization goals. At Prime Home Health, we offer a positive, fun, and professional work environment, along with bi-weekly pay and a comprehensive benefits package that includes medical, dental, vision, and paid time off. We also value our employees and host appreciation events and company outings, as well as the ability to earn incentive-based bonuses.
Responsibilities
- Build relationships with clients and nursing staff to foster strong working bonds.
- Provide excellent customer service to clients and their families.
- Understand the staffing needs of each client and schedule nurses accordingly.
- Recruit and manage licensed personnel, including posting ads and reactivating previous staff.
- Manage and maintain patient and employee schedules.
- Develop close working relationships with clinical supervisors to manage healthcare field staff.
- Accompany clinical staff on customer service visits to clients' homes.
- Ensure optimal utilization of staff to meet company staffing goals.
- Perform other duties as assigned.
Requirements
- Strong interpersonal skills with the ability to conduct sales and customer service calls and visits to clients.
- Highly effective communication skills in person, on the phone, or via email.
- Computer literate with the ability to learn a variety of software tools.
- Proactive attitude that is solutions-oriented.
- Ability to remain calm and perform in a fast-paced work environment.
- Superior organizational skills with the ability to multi-task.
- Bachelor's degree or relevant industry experience required.
- Fluency in English required; bilingual preferred.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Employee discount
- Life insurance
