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Care Delivery Manager (RN)
Cross Country Workforce Solutions Group - Ridgewood, NY
posted about 2 months ago
About the position
The Care Delivery Manager (RN) is responsible for overseeing the nursing standards of excellence and ensuring high-quality care delivery for the underserved geriatric population at the PACE Center. This role involves managing day-to-day operations, supporting interdisciplinary teams, and coordinating care to enhance participant satisfaction and health outcomes. The position requires a strong focus on compliance, staff development, and effective communication across various departments.
Responsibilities
- Review and ensure effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
- Facilitate and complete the process of Interdisciplinary Team (IDT) meetings, Service Delivery Requests (SDR), and other meetings.
- Serve as a manager on call during non-operational hours and responsible for follow-ups and documentation.
- Run necessary Clinical Delivery reports and represent the Community Health Nurse (CHN) in IDT meetings when required.
- Balance and allocate staffing and related resources throughout the site to ensure adequate team assignments and coverage.
- Communicate with IDT and necessary parties to coordinate care consistent with participants' health care needs and goals.
- Collaborate with clinicians to review UAS and ensure the accuracy of assessments.
- Investigate and address all incidents accordingly, ensuring timely documentation of Level 2 investigations.
- Ensure complete and accurate documentation for participants, including enrollment and clinical notes.
- Monitor care management activities and implement changes to meet needs and goals.
- Maintain up-to-date knowledge about current health-related issues and recommend improvements in services and policies.
- Collaborate with HR in conducting interviews, coaching, and disciplinary actions as needed.
- Assist in onboarding and professional development training of staff.
- Evaluate the work performance and competency of direct reports, providing ongoing feedback and completing annual performance reviews.
- Investigate and resolve employee grievances and complaints.
Requirements
- Degree from an NLN accredited nursing school (RN, BSN required or at least 5 years' experience in health care setting).
- Successful completion of an accredited Nursing Program is required.
- Completed NYSED-approved infection control coursework with a minimum of 8.0 education contact hours.
- Minimum of 2 years of administrative experience in a management capacity in a certified home health agency or similar settings.
- Customer Service experience is required.
- Minimum of 1-year experience working with the elderly.
- Current active and unrestricted license and registration in New York State as a Registered Nurse.
Nice-to-haves
- Case Management Certification recommended within 2 years of employment.
- Bilingual preferred: Spanish, Korean, Chinese, & Russian are a plus.
Benefits
- Medical, Vision, Dental, and Life Insurance
- 28 days of PTO + 9 paid holidays
- Short and Long Term Disability
- Paid Family Leave
- FSA HRA and HSA
- 403(b) Retirement Plan
