Alice Peck Day Memorial Hospital - Lebanon, NH
posted about 1 month ago
The Care Experience Program Manager at Alice Peck Day Memorial Hospital is responsible for managing patient and family feedback, including compliments, complaints, and grievances. This role involves collaboration with various departments to ensure timely and effective resolution of issues, while also focusing on improving patient experience outcomes through data analysis and quality improvement initiatives. The position requires strong communication and negotiation skills, emotional intelligence, and the ability to work independently in a healthcare setting.