Dartmouth Health - Lebanon, NH
posted 9 days ago
The Care Experience Program Manager at Dartmouth Health is responsible for managing patient and family feedback, including compliments, complaints, and grievances. This role involves collaboration with hospital leaders to ensure timely and effective resolution of issues, while maintaining a focus on improving patient experience outcomes. The manager will facilitate interdepartmental collaboration, analyze data trends, and advocate for patients and families, ensuring a culture of service excellence and diversity.